Meet The Team: Steve

Steve manages ‘Goods In’ at Quest. All the orders for products placed by purchasing come into Steve and he checks the items match the purchase order, scans them into the Quest inventory system and places them into their stock location ready to be picked for customer orders.

Steve performs quality control on each item delivered in and quickly reports any products that don’t meet Quest standards or are faulty in any way, he also checks for short deliveries and that all items coming in match their order.

Steve commented “Most items are delivered for stock, but we do order special items and dispatch them as soon as they come in. I’m always on the lookout for these”

Special items will often go straight into dispatch and Steve notifies customer account managers of these goods so they can let the customer know it’s on their way.

Steve added, “Recently, one of our suppliers delivered the wrong size item and our customer needed it asap, I identified it as the wrong size in goods in, sent it back and we arranged the replacement to go direct to the customer onsite so he could use it that day.”

Daniel Wells, Director commented “Goods in, dispatch and the customer account management team all work closely together to not only work efficiently day-to-day but also so we can be flexible and react quickly to meet and where we can exceed customer expectations.

Steve’s typical day

6.30 start Steve clears any remaining stock parcels from the day before and gets ready for the day ahead

7.30 - 2pm This time is very active with goods coming in, Steve checks all the parcels and looks at the items to check the quality, and that they match the purchase order item and quantity. Steve and others arrange for the items to be scanned into inventory and put away, so they are ready to be picked when ordered.

2pm - 5pm Steve works through all the items, updating stock, purchasing and contacting suppliers if there are any discrepancies with items coming in.