MWBC (M Webster Building Contractors) implement rapid growth with trusted consumables supplier Quest

Warwickshire based, MWBC, have been building bespoke homes since 1989.  They pride themselves on offering a one-stop solution. 

Design and concepts begin with their architectural team and are consolidated by a range of talented in-house teams, from building, plastering, joinery, plumbing, electrical plus all the other services required to bring each project to a successful completion.  Managing Director, Mark Webster commented, “We offer a total building solution – each element of the build is completed by one of our in-house teams, and that process gives us total control over our resources and project timelines”. 

MWBC have heavily reinvested profits back into the business continually over the years. They have recruited a strong workforce enabling them to build a solid reputation for excellence in their bespoke building projects.

Mark added, “Stratford-Upon-Avon is an affluent area and my aim for MWBC is to become the ‘go to’ company within a 10mile radius for people that want to build a bespoke home.  We also buy land/developments locally to build beautiful high-end homes to sell on – nearly all of our referrals come through or from our existing large customer base.  April 2018 will also see us open our own shop attached to the new architectural office where customers will be able to come and discuss their requirements/choose their products for all aspects of the proposed project”.

All MWBC properties have a requirement for bespoke joinery work. This is completed in their joinery workshop. Quest supplies all consumables to the workshop, with a sales rep visiting regularly to discuss any upcoming requirements.  Mark commented, “Our joinery team find Quest very helpful and friendly, we have built up a great relationship since trading with them. Consumable orders are topped up by contacting our Quest representative and all orders are sent from stock on a next day delivery, delivered by a Quest driver”.

Daniel Wells, director at Quest commented, “As the business grows and develops, we adapt our offering to suit their needs for consumables, hardware, power tools and other solutions, making sure we always keep up to date with MWBC’s requirements”. 

MWBC have continuous plans to expand their joinery workshop to cater for their increasing requirements for kitchens, furniture, staircases, windows and doors.  Mark added, “It’s not only important to have satisfied customers, but it’s also really important to take your employees and suppliers with you as you grow. I am passionate about my employees and their individual success. Whether it be a supplier, a staff member or associate in general I want all individuals to be successful by association with myself and MWBC.

We invest in people, and work closely with our suppliers, which helps us make sure we have everything we need to continue to achieve consistent and rapid growth year on year – a full team effort with staff and managers empowered to make their own decisions”. 

During 2017 MWBC have also successfully started their own inhouse spray/paint shop. This is an exciting addition and compliments the joinery shop so all aspects of furniture can truly be finished by MWBC before going to site. Another example of Mark Webster’s drive to become a ‘one stop shop’.